Roth’s customers are very demanding. And rightly so. They rely on their parts being manufactured with a high level of precision. To guarantee consistently high quality, Roth has a comprehensive quality management system in place, which includes rigorous audits.
As a contract manufacturer, we encounter a wide variety of customer requirements. This is precisely where our core competence lies: in the production of custom-made highly complex precision parts. We fulfil various customer-specific standards, as well as official standards in the context of certifications. For example, we are certified according to ISO 9001 (quality management), ISO 14001 (environmental management) and ISO 13485 (quality management for the design and production of medical devices). Our process reliability makes us a dependable partner for our customers, most of which operate in highest qualified industries such as medical technology.
Effective processes
To consistently meet customer demands in terms of quality, quantity and lead times, it is essential to define, implement and monitor standardised processes and continuously improve them. This is exactly what we do as part of our quality management system. We establish clear, measurable goals and repeatable processes, put them into practice, and conduct audits to ensure they are adhered to. The implemented processes are compared against the defined ones to assess their effectiveness, efficiency and economic viability, and any necessary adjustments are made.
Increasing demands
We have faced a number of tough challenges in our environment in recent times, such as energy shortages, rising energy prices, scarce raw materials and sudden price hikes for operating supplies. In these difficult situations, our processes have provided us with the necessary stability. At the same time, our process management is flexible enough to adapt to the challenging environment and efficient enough to enable us to continue growing despite the adverse circumstances. We have purchased additional production machinery and expanded our workforce. To remain efficient despite this growth, we attach great importance to ensuring that our processes evolve together with the business.
Supplier monitoring
As important partners, our suppliers must also meet the quality requirements of our customers. We therefore expect them to be certified according to the relevant ISO standards and we conclude quality assurance agreements with them. Our quality manager regularly conducts audits on our suppliers’ premises and analyses and assesses their processes. This ensures that our suppliers understand and meet the customer-specific requirements, so that a high level of quality can be maintained throughout the supply chain.
Our well-organised quality management system allows us to adhere to processes and yet remain agile and flexible – fully in keeping with our motto: for precision and flexibility!